This should list paths to at least 2x xlstart folders, a Startup folder, 1 or more template folders as well. To find them go to File | Options | Trust Center | Trust Center Settings | Trusted Locations. I havent seen anyone else state it yet, but there are actually numerous xlstart folders. If its attempting to open something thats already open (like personal.xlsb) or is creating a chain of opening files that results in trying to open a file more than once thats the problem. Without seeing the code of the addin its hard to say how to correct the issue besides disabling it. For example I think workbook.xlsx and workbook.xls can be opened at the same time but not workbook.xlsx and workbook.xlsx. It comes when you literally try and open a file with the same exact name, I think extension included. As others have mentioned, this is one of those rare times that Excel actually gives a meaningful error message.
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